Volume 1, Issue 16 Subscribe Reply to Editor Full Articles DMA Home Printer Friendly
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Developments in Property

 
Study: Good Property Claims Experiences Lead to Loyal Customers

By Claims Journal

Claimants of insurance companies that provide highly satisfying property claims experiences are considerably more likely to renew with their insurer and recommend their insurer to others, according to the J.D. Power and Associates 2010 U.S. Home Claims Satisfaction Study.

(Among home insurers that provide highly satisfying claims experiences (satisfaction scores of 840 or higher on a 1,000-point scale), 71 percent of their claimants indicate that they "definitely will" renew with their insurer and only 4 percent say that they have switched insurers since experiencing their homeowners claim. Similarly, 67 percent of these claimants say they "definitely will" recommend their insurer to others.

For a link to the full study, click here.

Full article here.
From the Industry
Lessons from the fire

Are you and your home prepared if disaster strikes? Some tips from a survivor.

By William Hageman - Chicago Tribune

If you've never had to put a house back together after a fire, congratulations. It's not something we recommend. Take it from someone who has been there — who is still there.

In early March, an electrical fire in our home launched my wife, Dona, and me down an unfamiliar path. There were endless decisions: Where were we going to live for the next six to 10 months? Should we buy new socks or wait for our old ones to be de-smoked and returned to us? And so many questions: How does the cleanup-salvage-rebuilding operation work? What happened to Dona's cowboy boots?

Full article here.
Property Claims Chronicles
Conn. city counts damage, blessings after tornado

By JOHN CHRISTOFFERSEN, Associated Press Writer

BRIDGEPORT, Conn. – Residents of Connecticut's largest city counted themselves lucky Friday that no one died in a rare tornado that shredded trees and roofs, took out power lines, collapsed buildings and even swept through a museum dedicated to flamboyant showman P.T. Barnum.

More than 30 people were sent to hospitals, mostly with minor injuries, after the latest blow to a city that has struggled with poverty, crime and a history of political corruption even as it makes some progress with sports stadiums and downtown developments.

Full article here.
 
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